From how the work actually runs to a system the business owns.
- 01
Map
The operation as it runs today, its bottlenecks and its economics.
- 02
Build
Engineer and deploy the right mix of software, agents and human judgement.
- 03
Measure
Track cost, speed and quality in production. Improve what matters.
See the operation before you change it.
A software company approving non-standard deals
Today a deal outside the price book takes about ten days to approve, of which under six hours is work. The rest is waiting in five teams’ queues, longest of all for legal. Redesigned, agents and software prepare each deal against the price book, the approval rules and the contract playbook. People decide the exceptions, review what is new, and the rep still checks and sends.
- Elapsed time per case
- 10.1 d → 8.6 h
- Monthly cost of the loop
- £18,822 → £2,232
- Modelled saving a year
- £199k
60 non-standard deals a month.
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